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Terms & Conditions



Conditions of use:

The London Egg Bank (LEB) is a registered company in London based at 112 Harley Street. 

By reserving a donor from the LEB you, the recipient of the egg donor, confirm that you have:

  • Attended a consultation with a fertility doctor from LEB or The London Women’s Clinic (LWC) and have a treatment planned at that clinic.
  • Received verbal and written information about your treatment and had the opportunity to discuss the procedures involved in receiving eggs as part of your treatment with your treating clinic.
  • Been informed that you have received all the relevant information pertaining to your treatment from your treating clinic, as required by the HFEA Code of Practice.
  • Been offered counselling by your treating clinic regarding the implications of the treatment.
  • Received a confirmation of the full cost of your treatment.

Ordering and purchasing donor eggs:

  • An order is considered completed when the recipient has completed and returned all required documentation and made payment.
  • LEB will confirm your order when they have received confirmation of your treatment cycle from your chosen clinic, as well as have received your signed consent forms and payment in full.
  • Frozen eggs provided by LEB should be used in treatment within 4 months of the date of dispatch from LEB. This is to ensure that your reserved pregnancy slot is not lost.
    1. If you do not proceed with treatment within 4 months for non-medical reasons, the LEB has the right to cancel the order and allocate the eggs to another recipient. You will be refunded minus an administration fee of £1,000.
    2. If you do not proceed with treatment within 4 months for medical reasons, a storage fee of £275 would be applicable to extend your use of these allocated eggs for a further 6 months. If you require an extension to your treatment due to medical reasons, we will need a written explanation from LEB consultant.
  • Please return the donor characteristics consent form within 5 days or your order will be cancelled, remember to check your junk/spam mail folder. If you have any queries regarding the receipt of your confirmation email, please call 0207 299 9547 between 09.00 – 17.30hrs and a member of staff will be happy to help you.
  • Donor eggs will only be reserved and dispatched after full payment (see the Refunds and Cancellation policy for further details).


  • Donor Eggs (Eggs) provided by LEB may only be used for fertility treatment at LEB/LWC.
  • The embryo transfer procedure using embryos created with Eggs provided by LEB must be completed prior to you reaching the age of 54 years. Treatments for sibling pregnancies will be considered on a case-by-case basis above this age.
  • LEB provides Eggs to you for your exclusive personal use and you confirm that you will only use it as such.
  • LEB Eggs provided to you may not be resold or distributed without LEB’s written permission.
  • All information relating to donors is kept confidential and disclosed only in the circumstances permitted by law. Information on donors comprises sensitive personal data for purposes of the Data Protection Act 2018. LEB will only provide relevant information about your selected donor to you for the purpose of allowing you to select an Egg donor, without breaching the donor’s confidentiality (Data Protection Act 2018) and the relevant requirements of the HFEA Act 1990.
  • LEB’s donor database usually has a large selection of available donors. However, donor availability may be limited at times. LEB provides donor eggs on a first come, first served basis.
  • It is important that you inform LEB of the treatment date that you have agreed with your clinic. The LEB must be informed of any changes to this date immediately.
  • This agreement does not override the terms of paragraph 4A of Schedule 3 to the Human Fertilisation and Embryology Act 1990 (as amended) (‘HFE Act’) which states that the Egg donor may withdraw or vary her consent from the use of her eggs in treatment at any time. This includes if an embryo has already been created using her Eggs. The variation to consent may occur up until the time of embryo transfer and may result in the discard of this embryo(s).
  • In some cases, there may be the possibility of adding extra eggs to the order from the same or a different donor. Please be aware that embryos created from different donors cannot be used in one treatment cycle.

Quality standards:

  • All donors available via the LEB donor database have been recruited and screened in compliance with donation criteria under the European Tissues and Cells Directive (EUTCD), Human Fertilisation and Embryology Authority (HFEA) standards and professional guidance.
  • All frozen donor egg samples have been procured, tested, processed, preserved and stored in compliance with EUTCD and HFEA requirements.
  • LEB eggs meet all required quality standards. However, LEB cannot guarantee that a pregnancy will be achieved using donor eggs or that any pregnancy or offspring derived as a result of using the egg donor will be free from genetic disorders/defects or infectious diseases. In particular:
  1. it is impractical to test for ALL genetic markers or infectious diseases and in some cases, there are no available tests.
  2. donor testing is properly administered; however even where the results show normal, the tests have limitations and may not be entirely reliable; and
  • LEB’s recruitment processes (including counselling) rely on the donor providing accurate and correct information about their genetic and general health history. We treat the information provided by the donor in good faith. LEB has no way of independently verifying this information. In our experience we are not aware of any inaccurate information being provided by our donors.

Donor confidentiality:

  • Non-identifying information about each donor is displayed on the LEB donor database. LEB is unable to provide any further personal information on donors.

Refunds and cancellation policy:

  • Should you change your mind and wish to cancel your order for any reason, The LEB will offer you a full refund within 5 working days of placing an order. Please note that the cost of the medication will not be refunded.
  • In the rare event that the eggs do not survive the thawing process, LEB will offer you a new treatment cycle free of charge. Please note that the cost of the medication will not be refunded.
  • In the rare event that there are no transferable embryos (less than 4% of cycles are affected in this way), or there is no fertilisation you will receive a credit of £2000 towards your next treatment cycle. Please note this is not applicable for patients enrolled in the 2 Cycle Package.


Limitation of liability:

  • LEB shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if LEB has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
  • London Egg Bank cannot guarantee that additional eggs will be available at a later date for the purposes of treatment for a sibling pregnancy.
  • Donated eggs (fresh and/or frozen) are not quarantined prior to use. There is therefore a theoretical risk of transmission of infection through the transfer of embryos.
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